Information we collect
Contact details and enquiry information you submit through our forms, identification and verification information required for onboarding, and technical information generated when you use the website.
Legal
Privacy Policy
How Royal Mineral UAE collects, uses, stores and protects personal information provided by clients and website visitors.
How we use information
To respond to enquiries, prepare quotations, perform customer verification and sanctions screening, execute and document transactions, and meet legal and regulatory obligations.
Legal basis and retention
Information is retained for as long as required to service the relationship and to satisfy record-keeping obligations, and is then deleted or anonymised.
Disclosure
Information may be shared with service providers such as refiners, vault operators, logistics providers, banks and screening providers where required to perform a transaction, and with authorities where legally required.
Security
Access to client information is restricted on a need-to-know basis and protected by authentication and access controls.
Your rights
You may request access to, correction of, or deletion of your personal information, subject to legal retention requirements. Contact details for privacy requests are published from the admin dashboard.
This document is managed content. Royal Mineral UAE should review and approve the final wording with its legal advisers before publication.